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FAQs

 

Q. Why I should choose LEO Digitizing?

A. LEO Digitizing is an embroidery digitizing company with over a decade of experience. With our skilled and experienced digitizers, we are confident that we can provide you the highest quality & reliable digitizing service with a very reasonable price.

 

You will receive your completed order within 24 hours from the time we receive your artwork, and if your order is urgent we can expedite your order at no extra charge.

24/7/365 custom embroidery digitizing services, your order will be handled immediately.

 

Most editing is free, until you are satisfied, 100% satisfaction guaranteed.

 

Q. What is your working time?

A. LEO Digitizing works in rotating shifts to provide customers with 24 hours, 7 days per week, non-stop digitizing services.

 

Q. What is your delivery time/ turnaround time?

A. Normally we deliver in 24 hours, but we can reduce the delivery time for special requests.

 

Q. What are the charges for digitizing?

A. Click here

 

Q. What is the charge for Editing?

A. Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering , background, and we only charge the stitches for the extra part. 

 

Q. How to place order?

A. You can e-mail us the images, contents/logos/artwork and other details of your requirements. To ensure the prompt service to you, please remember to enclose below information when you send us your design:

a. Provide contact info (name, email & contact number).

b. Size (width and height).

c. Material (what kind of fabric it will be sewn on).

d. Format (what kind of format you required and other special inquiries).

e. Requested delivery time.

 

Q. How do you deliver?

A.  All designs are sent as attachments through a secured server.

 

Q. How do you accept payments?

A.You can pay us by CREDIT CARD on our website or by PAYPAL and also directly in our bank in the form of T.T transfer.

 

Q.What formats can you deliver my designs in?

A. Tajima DST, Melcocnd, Wilcom EMB, Ethos ISI, Barudan FMC, Melco DOS EXP, Compucon (.xxx), Pulse (.pof), Toyota, Pfaff, ZSK, cnd, fdr, t09, ksm, bar, dsz etc.

 

Q. Do you guarantee the quality of your designs?

A.We run all the designs on our machines before delivering and we offer a 100% moneyback guarantee if you are not satisfied with our quality.

 

Q. Do you keep backup of the designs?

A. Yes, we keep backups of all the designs that we have digitized.

 

Q. What computer generated format can you read?

A. We can read all of the following formats viz .jpeg, tif, gif, pcx, jpg, cdr, cpt, ai, eps, pdf, wmf, pct, bmp or pict. These are the most common formats, but if you have a format not listed here, sent it anyway we are pretty good at this.              

 

Q. Which digitizing software do you use?

A. We mostly use Tajima, Wilcom, Richpeace etc.

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